Getting started

Where can I sign up for an account?

You can sign up for a free account on merchant.fizen.io

Fizen Pay will pre-approve a number of emails signing up per day. If that number is exceeded, we will manually approve your email. To get approved faster, please contact [e-mail].

What is 2-step verification?

With 2-Step Verification, also called two-factor authentication, you can add an extra layer of security to your account in case your password is stolen. After you set up 2-Step verification, you can sign in to your account with your password and your 6-digit Google Authentication code.

How to set up 2-step verification?

Step 1: Install Google Authenticator app on your phone. We recommend you use Google Authenticator app by Google. Download on Play Store | App Store

Step 2: Use the app to scan the QR code on Fizen Pay’s screen

Step 3: Enter the 6-digit code generated by the Google Authenticator app and enter it on Fizen Pay’s screen

What is a backup code and what is it for?

If you lose your phone or otherwise can't get authentication codes by your Google Authentication app, you can use backup codes to bypass 2-step authentication.

IMPORTANT: Once you use a backup code to sign in, that code becomes inactive. You can get a new set of 10 backup codes when you have 3 or fewer backup codes left.

Why do I have to set up a wallet when signing up? Can’t I use my own wallet?

When signing up for a Fizen Pay account, you will need to set up a new wallet to receive crypto payments from your customers. You will have full control over your wallet - Fizen Pay does not store your secret phrase/private key and cannot access the funds in it.

IMPORTANT: Always backup your wallet and never reveal your secret phrase or private key to anyone.

What is a secret phrase and what is it for?

A secret phrase is a sequence of 12 words that gives you access to the cryptocurrency that you have received. Anyone with your secret phrase can get access to your funds. To secure your funds, it is very important that you do not lose this secret phrase.

To access the funds in your wallet, import your secret phrase to a crypto wallet like Fizen Wallet (recommended) or Metamask.

You can download Fizen Wallet on Play Store (for Android) or Apple Store (for iOS).