Payment status

Why does my receipt state that I overpaid an order? What should I do?

Fizen Pay tracks payment amounts in cryptocurrency units. The system will detect you overpaid for an order if we have detected an amount greater than what we expected. Usually this occurs when your wallet is using a significantly different exchange rate to Fizen Pay.

Please contact the merchant directly with the order ID on your receipt to resolve the issue – the merchant may refund you the amount you overpaid, or refund you in full and ask you to complete the checkout again.

Why does my receipt state that I underpaid an order? What should I do?

Fizen Pay tracks payment amounts in cryptocurrency units. The system will detect you underpaid for an order if we have detected an amount less than what we expected. Usually this occurs when your wallet is using a significantly different exchange rate to Fizen Pay.

Please contact the merchant directly with the order ID on your receipt to resolve the issue – the merchant may ask you to send the missing balance for an underpayment, or refund you and request that you complete the checkout process again. .

Why does my receipt say that I have made multiple payments? What should I do?

Fizen Pay should detect a single blockchain transaction for each order, and it seems that there was more than one transaction for your order. Rest assured that all of the funds you sent are securely in the merchant’s smart contract.

Please contact the merchant directly to resolve this issue and give them the order ID on your receipt – if the total payment amount is correct, the merchant will be able to manually fix this issue from their dashboard.

Why does my receipt say that my payment was delayed? What should I do?

Fizen Pay monitors the blockchain for 24 hours for payments to the blockchain addresses that we show to you. If a payment is detected outside of this window it is marked as delayed.

Please contact the merchant directly with the order ID on your receipt to resolve this issue – the merchant can manually resolve this from their dashboard and take any required steps to ensure that your order is successfully completed.

Why does my payment link say that my payment expired? What should I do?

If you tried to make a payment and received a payment expired message, then the merchant canceled the payment request. If you still need to make a payment, the merchant will need to create a new invoice.

Please reach out directly to the merchant to resolve this issue.