When a customer pays you, the funds will go to your Smart Contract. You can set it to automatically withdraw the funds from your smart contracts to your crypto wallets, or you can withdraw it manually.
The funds you have withdrawn will be sent to your hot wallet. This is the wallet you created when you signed up for a Fizen Pay account. Fizen Pay supports displaying the crypto balances in your hot wallet in the “Balances in Your Wallet” section in the Balances page. We do not have access to your hot wallet or any assets stored in it.
It is important that you save the secret phrase of that wallet securely so that you can maintain access to your funds.