# Balances ### What is “Balances in Smart Contract”? When a customer pays you, the funds will go to your Smart Contract. This is the smart contract we create for you and only you when you sign up for a Fizen Pay account. The amount you see under the Balances in Smart Contract section in the [Balances ](https://merchant.fizen.io/dashboard/balances)page is the amount payable to you. Fizen Pay has already deducted your service fee. You can set it to automatically withdraw the funds from your smart contracts to your crypto wallets, or you can withdraw manually anytime you want. See more: [How can I withdraw the funds that I have received? ](/for-merchants/withdrawals.md#how-can-i-withdraw-the-funds-that-i-have-received) See more: [What is “Balances in Your Wallet?”](#what-is-balances-in-your-wallets) ### What is “Balances in Your Wallet”? When a customer pays you, the funds will go to your Smart Contract. You can set it to automatically withdraw the funds from your smart contracts to your crypto wallets, or you can withdraw it manually. The funds you have withdrawn will be sent to your hot wallet. This is the wallet you created when you signed up for a Fizen Pay account. Fizen Pay supports displaying the crypto balances in your hot wallet in the “Balances in Your Wallet” section in the [Balances ](https://merchant.fizen.io/dashboard/balances)page. We do not have access to your hot wallet or any assets stored in it. It is important that you save the secret phrase of that wallet securely so that you can maintain access to your funds. ### --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://pay-faqs.fizen.io/for-merchants/balances.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.