# General ### How does Fizen Pay work? What can I do with my cryptocurrency? As a non-custodial crypto payment gateway, Fizen Pay enables merchants to accept cryptocurrency payments anytime and anywhere. **How this works** * When you want to pay a merchant, we will give instructions for sending the funds directly to the merchant and monitor the blockchain for your transaction. * We will notify the merchant when a valid payment is detected so that they can take the required action from their side. All payments handled by Fizen Pay are non-custodial and peer-to-peer. The cryptocurrency goes directly from your wallet to a merchant's smart contract, so that they can withdraw funds from it to their own wallet whenever they want. Fizen Pay cannot access these funds. ### How can I receive a refund? Can Fizen Pay refund me? Please contact the merchant directly if you would like a refund. All cryptocurrency transactions are direct peer-to-peer payments from a customer to a merchant, which means once a payment is made, Fizen Pay cannot reverse the transaction or reclaim a payment on your behalf. Therefore, we are unable to resolve payment disputes as the transactions are irreversible and secured by the blockchain. ### I haven’t received the item I bought. Can Fizen Pay help me? Please contact the merchant directly for an update on your order status or any other issues. As transactions made with cryptocurrency are direct peer-to-peer payments from the customer to the merchant, there is no way for Fizen Pay to reverse the transaction or reclaim payments on your behalf. As a result, we cannot resolve payment disputes because transactions are secured by the blockchain and are irreversible. ### **How can I keep track of my order ? Where can I find my receipt?** Fizen Pay generates a 12 character order ID for each charge to help with tracking payments and status updates. There are two locations where this code can be found: * While making a payment: on the URL: * After a payment has been processed: The code ID is on the receipt. To see your receipt, please visit \*:CODE is replaced with your 12-character order ID. ###