# General ### How does Fizen Pay work? What can I do with my cryptocurrency? As a non-custodial crypto payment gateway, Fizen Pay enables merchants to accept cryptocurrency payments anytime and anywhere. **How this works** * When you want to pay a merchant, we will give instructions for sending the funds directly to the merchant and monitor the blockchain for your transaction. * We will notify the merchant when a valid payment is detected so that they can take the required action from their side. All payments handled by Fizen Pay are non-custodial and peer-to-peer. The cryptocurrency goes directly from your wallet to a merchant's smart contract, so that they can withdraw funds from it to their own wallet whenever they want. Fizen Pay cannot access these funds. ### How can I receive a refund? Can Fizen Pay refund me? Please contact the merchant directly if you would like a refund. All cryptocurrency transactions are direct peer-to-peer payments from a customer to a merchant, which means once a payment is made, Fizen Pay cannot reverse the transaction or reclaim a payment on your behalf. Therefore, we are unable to resolve payment disputes as the transactions are irreversible and secured by the blockchain. ### I haven’t received the item I bought. Can Fizen Pay help me? Please contact the merchant directly for an update on your order status or any other issues. As transactions made with cryptocurrency are direct peer-to-peer payments from the customer to the merchant, there is no way for Fizen Pay to reverse the transaction or reclaim payments on your behalf. As a result, we cannot resolve payment disputes because transactions are secured by the blockchain and are irreversible. ### **How can I keep track of my order ? Where can I find my receipt?** Fizen Pay generates a 12 character order ID for each charge to help with tracking payments and status updates. There are two locations where this code can be found: * While making a payment: on the URL: * After a payment has been processed: The code ID is on the receipt. To see your receipt, please visit \*:CODE is replaced with your 12-character order ID. ### --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://pay-faqs.fizen.io/for-customers/general.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.